Terms & Conditions for Cute Zoo Kids

Welcome to Cute Zoo Kids, an online shop dedicated to offering quality children's and baby gear in the form of costumes, towels, bathrobes, and more. Before you start shopping, we kindly ask you to read and accept our terms and conditions. These terms outline our mutual rights and obligations and are designed to ensure a good and safe shopping experience for you as a customer.

Company information

You can contact us at +45 41826799 or via email at support@cutezookids.com. We are happy to assist you and address any questions or concerns you may have. Our VAT number is 43182188.

Products & Prices

We offer a wide range of high-quality children's and baby gear. Our products are presented with images and detailed descriptions to provide you with a clear insight into materials, sizes, colors, and other relevant information. Prices for our products are displayed in Danish Kroner (DKK) and include VAT. Any shipping costs will be indicated at checkout.

Ordering & Payment

To place an order, please follow the instructions on our website. Once you have selected the desired products, add them to your shopping cart and complete the purchase process. Payment can be made using the accepted payment methods listed on our website, including credit cards, Apple Pay, and PayPal. We use secure payment gateways to protect your personal information.

Delivery & Shipping

We strive to process and ship your order as quickly as possible. Delivery times may vary depending on your location and the chosen shipping method. We charge a reasonable shipping fee based on the weight and size of your order. We offer international delivery, and we reserve the right to refuse delivery to certain areas. We are not responsible for any delays or damages that occur during transport as this is beyond our control. Free shipping is offered for orders over 399 DKK in Denmark.

Returns & Exchanges

We always want our customers to be 100% satisfied with their purchases from our online shop. If, for any reason, you wish to return or exchange a product, we have a simple process in place to make it as smooth as possible.

If you wish to return a product you have purchased, please contact our customer service within 14 days of receiving your order. You can send us an email at support@cutezookids.com with your order information and the reason for the return. Please note that as a customer, you are responsible for covering the return shipping costs. Once we have received and approved your return, we will refund the purchase price of the returned product, minus shipping costs, to your original payment method.

If you want to exchange a product for a different size, color, or variant, please also contact our customer service within 14 days of receiving your order. You will be responsible for the shipping costs for the return.

We appreciate your understanding and cooperation regarding our return and exchange policy, and we always strive to ensure that our customers have a positive experience with us. If you have any further questions or need assistance, please feel free to contact our customer service, which is always ready to assist you.

Right of Withdrawal & Complaints

As a customer, you have the right to withdraw your purchase within 14 days of receiving the order. If you wish to exercise your right of withdrawal, please notify us in writing via email or by phone. The goods must be returned in unused and original condition, and you are responsible for the return shipping costs. We also accept complaints regarding any defective or faulty products. Please contact us immediately if you experience any issues, and we will work to resolve the situation as quickly as possible.

Data Protection & Personal Data

We take the protection of your personal information seriously. By shopping with us, you accept our privacy policy, which describes how we collect, use, store, and share your information. We process your personal information in accordance with applicable data protection laws and use appropriate security measures to protect your information from unauthorized access or disclosure.

Disputes & Complaints

We hope that all disputes and complaints can be resolved through direct communication. If you encounter problems or are dissatisfied with our products or service, please contact us so we can find a solution. If a dispute cannot be resolved between the parties, you may submit a complaint to the Consumer Complaints Board or use another relevant complaint body.

These terms and conditions constitute the agreement between you as a customer and Cute Zoo Kids. By continuing to shop on our website, you accept the terms and commit to complying with them. We reserve the right to change or update these terms without prior notice. Any changes will be posted on our website. We thank you for your purchase and look forward to serving you with Denmark's perhaps cutest children's and baby gear and an excellent customer experience.